ServiceNow

Elevating Outcomes – Engineering Tomorrow’s Enterprise

The future doesn’t wait—and neither should enterprises. LTIMindtree’s ServiceNow practice equips organizations to lead with confidence by delivering AI-powered, industry-specific workflows that accelerate agility, boost efficiency, and enable transformative outcomes. With over 1,200 successful implementations across 20+ product lines, we bring deep domain expertise and an unwavering commitment to customer success. Our agentic AI solutions drive intelligent automation and operational excellence, helping businesses evolve, innovate, and thrive as truly timeless enterprises.

Case Studies

Saving 76.5K Hours and Boosting CSAT to 4.9: The Power of Proactive ITOM in Action

Aerospace & Defence Giant Cuts HR Response Time by 70% for 4,800+ Employees

Accelerating Adoption

How an Insurer Streamlined Operations with 95% Workflow Automation in ITAM

Behind the Magic

How a Global Entertainment Leader Elevated Field Agent Productivity and Customer Experience

From Siloes to Synergy

How a Global Media Giant Boosted Project Visibility by 70% & Cut Costs by $1 Million

Merging Complexity into Clarity

How a Global Media Leader Streamlined IT with a Unified ServiceNow Platform

Smarter Licensing, Leaner Ops

USD 4.4 Million in Savings for a Leading Global Media Company

Smarter Spaces, Faster Access

90% Quicker Reservations and 100% Conflict-Free Booking for a Global Media Leader

NZTM: Near zero-touch migration

Migrating platforms is complicated—but it doesn’t have to be. The Near Zero Touch Migration tool simplifies the process, empowering businesses to re-platform from Salesforce CRM to ServiceNow with minimal effort and maximum efficiency. Engineered for seamless integration and scalability, this tool ensures data integrity, reduces operational disruption, and accelerates deployment timelines.Read More

Cloud automation solution

LTIMindtree’s GenAI-powered cloud migration solution—integrated seamlessly with ServiceNow—redefines how enterprises move to the cloud. By combining advanced automation with the intelligence of generative AI, it enables fast, frictionless migrations with near-zero manual effort. Smart service mapping powered by CMDB-backed GenAI and DevOps-driven workflows ensures precision, scalability, and accelerated deployment—making cloud transformation not just possible but effortless.Read More

Agentic central

Unlock the full potential of AI with LTIMindtree’s Agentic Central—an advanced enterprise solution built on the ServiceNow platform. Designed to streamline operations and elevate customer engagement, Agentic Central deploys intelligent agents that automate workflows, deliver responsive support, and enable seamless communication across your organization. The result? Smarter processes, faster outcomes, and a more intuitive enterprise experience.Read More

Voicing AI

LTIMindtree’s Voicing AI is a next-generation conversational platform that transforms customer interactions through natural-sounding, intelligent voice agents. Designed to execute real-time actions, it seamlessly integrates with enterprise systems to manage both inbound and outbound calls, interpret customer intent, and respond instantly—all while dynamically updating knowledge bases. The result is personalized, scalable, and responsible AI-driven communication that enhances customer satisfaction and operational efficiency.Read More

AI smart underwriter

AI Smart Underwriter is a GenAI-powered platform that serves as a centralized hub for underwriters to manage policies with precision and speed. Equipped with intelligent resources, it streamlines risk evaluation and supports informed decision-making—empowering underwriters to operate more efficiently, reduce manual effort, and enhance policy accuracy across the board.Read More

Now Assess 360

LTIMindtree’s Now Assess 360 is a comprehensive platform assessment designed to help organizations uncover hidden opportunities for cost savings, performance optimization, and operational streamlining. By evaluating your ServiceNow landscape end-to-end, it identifies inefficiencies, simplifies IT complexity, and reveals actionable insights to transform business processes—driving sustained innovation, agility, and long-term growth. Know MoreRead More

Our IP and accelerator

Prism: Enterprise experience fabric

An AI-enabled interface embedded with a chatbot. A library of rich experience engagement layers that supports multi-persona views. It consolidates services into a unified enterprise marketplace, enhancing user engagement across functions. It enhances user interaction by offering intelligent, conversational support within the enterprise ecosystem.

CloudXperienz

A service operations management solution that integrates ITSM, CMDB, and monitoring capabilities outside of ServiceNow. It enables rapid onboarding via a shared instance, eliminating the need for full-scale implementation.

Platform Doctor

Platform Doctor is a specialized accelerator within LTIMindtree’s ServiceNow offerings, designed to manage tech debt and ensure platform health. It identifies areas needing improvement and recommends resolutions based on ServiceNow best practices.

Quick to pro for ITSM

A prebuilt enterprise service management solution using ITSM and App Engine Pro packs. It includes ML, AI, and chatbot features, enabling customers to go live in weeks with dedicated service environments.

HR onboarding pack

A best-practice accelerator for enterprise onboarding. It supports onboarding for all employee types and streamlines the process using standardized workflows.

Automation factory (service hubs & bots)

A library of over 300 prebuilt orchestration bots for infrastructure provisioning and automation. It supports self-service capabilities, and customers can choose to go to the market in no time.

AI-enabled dynamic catalogue

An AI-enabled service catalogue that uses ServiceNow’s generative AI to convert service descriptions into forms and workflows. It replaces manual configuration with bulk deployment using text-to-code and text-to-form capabilities.

LTIMindtree–ServiceNow: Partnership and Recognitions

The LTIMindtree–ServiceNow alliance is a decade-strong, 360-degree relationship that spans roles as a Service Provider, Consulting Partner, and Customer. LTIMindtree is recognized as an Elite Partner and one the largest ServiceNow consumer in APAC, and a recipient of multiple awards including the Global Partner Award and Americas Partner Award. Explore our certified apps on the ServiceNow Store.

Elite Partner

Consulting & Implementation

Elite

Service Provider

Premier

Resller Premier

Our Services

Advisory and consulting

Process and platform advisory to deliver seamless and efficient IT, employee, and customer service leveraging ServiceNow solution capabilities.

Business case justification and Roadmap definition
Maximize ROI
Product fitment
Processes optimization

Implementation and transformation

Implementation of ServiceNow workflows for IT operations, customer and employee services, and business process services.

Greenfield implementation
Platform and instance consolidation supporting M&A
Integration connectors development
Process automation

Managed services platform

End-to-end outcome-based management of ServiceNow platform operations, version upgrades, and continuous enhancements powered by our unique managed service construct and continuous service improvement framework.

Dedicated platform support and services
Shared /multitenant platform onboarding and support
License management and optimization
API management (upgrades, revision control, and release management)
ServiceNow health check analysis

Migration

Deliver tangible ROI by migrating from legacy/on-prem/third-party products onto ServiceNow using our accelerated risk-free and zero downtime framework.

Back to box simplification
OCM strategy
Transform and modernization framework
Process redesign
Legacy sunset

Support and enhancements

Flexible support, delivery, and pricing models to drive service optimization and continuous improvement through proprietary frameworks, automation, and insights.

Platform maintenance
Upgrade and revision control
Enhancements
Platform health check and reporting

Our Leadership

Amarnath Juluri

VP & Global Head – Enterprise Apps

Mukesh Gupta

Global Sales Head

Harshgautam Singh

Global Delivery Head

Elevating Outcomes – Engineering Tomorrow’s Enterprise